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Frequently Asked Questions

Welcome to Penn Foster! Let's help you get started.

Please see below for answers to the many different types of questions you may have when beginning your journey with Penn Foster. For any program-specific questions you can't find the answer to below, please contact us by clicking the "Help and Support" tab in your Penn Foster student portal.

Starting Your Program

When do I start?

You can review your start date by checking your Guild application approval email and/or by logging into your Guild Student Home.

Puedes revisar tu fecha de inicio consultando el correo electrónico de aprobación de tu solicitud de afiliación al Gremio y/o iniciando sesión en tu Hogar del Estudiante del Gremio

How do I start?

You will receive a Penn Foster enrollment welcome email with a student number and directions on how to create your account. Please wait until you receive this email from Learn@BeMore.PennFoster.com to create your Penn Foster account. 

Note: You will receive this email by the end of the day on your specified enrollment date. 

Recibirás un correo electrónico de bienvenida a la inscripción de Penn Foster con un número de estudiante e instrucciones sobre cómo crear tu cuenta. Por favor, espera hasta recibir este correo electrónico de Learn@BeMore.PennFoster.com para crear tu cuenta de Penn Foster.

Nota: Recibirás este correo electrónico antes de que finalice el día en tu fecha de inscripción especificada. 

What is included in the Penn Foster start date email?

You will receive an email from Learn@BeMore.PennFoster.com that will include your student number and directions on how to create your account. You will also be provided with information pertaining to your program If you do not see your Penn Foster email by the end of the day on your start date, please reach out to guildsupport@pennfoster.edu.

Recibirás un correo electrónico de Learn@BeMore.PennFoster.com que incluirá tu número de estudiante e instrucciones sobre cómo crear tu cuenta. También se te proporcionará información relacionada con tu programa. Si no ves tu correo electrónico de Penn Foster antes de que termine el día de inicio, por favor comunícate con guildsupport@pennfoster.edu.

When do I get my ID number?

Your student ID number will be provided to you in your enrollment welcome email. You will receive this email by end of day on your specified enrollment date. 

Tu número de identificación de estudiante te será proporcionado en tu correo electrónico de bienvenida a la inscripción. Recibirás este correo electrónico antes de que finalice el día en tu fecha de inscripción especificada.

Where do I log in?

This information will be provided to you in your Penn Foster enrollment welcome email. You will receive this email by end of day on your specified enrollment date.

Esta información te será proporcionada en tu correo electrónico de bienvenida a la inscripción en Penn Foster. Recibirás este correo electrónico antes de que finalice el día en tu fecha de inscripción especificada.

What requirements do I need to meet to maintain & confirm my enrollment after my start date?

Within 10 days of your enrollment (including the enrollment date), you will need to complete a specified requirement. Please see your Penn Foster welcome email for detailed information on the specified requirement that needs to be completed. 

As long as you complete this requirement within those 10 days (including the enrollment date) you will stay enrolled for the extent of your program, with potential for extensions.

For specific information on your program length, please call 800.840.0457, email guildsupport@pennfoster.edu, or view the information in your Account Preferences in the upper right corner of your student portal.

En un plazo de 10 días desde tu inscripción (incluida la fecha de inscripción), deberás completar un requisito específico. Consulta tu correo electrónico de bienvenida de Penn Foster para obtener información detallada sobre el requisito específico que debe completarse. 

Si completas este requisito dentro de esos 10 días (incluida la fecha de inscripción), permanecerás inscrito durante la duración de tu programa, con la posibilidad de extensiones.

Para obtener información específica sobre la duración de tu programa, llama al 800.840.0457, envía un correo electrónico a guildsupport@pennfoster.edu o consulta la información en las Preferencias de tu Cuenta en la esquina superior derecha de tu portal de estudiante. 

Who can I go to if I have questions before my Penn Foster start date?

If you have questions prior to your first day, please reach out to Guild at 800.985.4027

Si tienes preguntas antes de tu primer día, por favor ponte en contacto con Guild al 800.985.4027.

Program Materials & Technology

Do I need to get any extra books or materials?

If your program requires physical textbooks, they will be mailed to you as you progress through your program. You should always update your address for this reason. You can update your address by calling 800.840.0457, emailing guildsupport@pennfoster.edu, or editing your Account Preferences in the upper right corner of your student portal. If your program does not require physical textbooks, all of your materials will be available within your student portal.

 Si tu programa requiere libros de texto físicos, te serán enviados por correo a medida que avances en tu programa. Siempre debes mantener actualizada tu dirección por esta razón. Puedes actualizar tu dirección llamando al 800.840.0457, enviando un correo electrónico a guildsupport@pennfoster.edu o editando tus Preferencias de Cuenta en la esquina superior derecha de tu portal de estudiante. Si tu programa no requiere libros de texto físicos, todos tus materiales estarán disponibles dentro de tu portal de estudiante.

Can I opt for physical textbooks instead of online textbooks?

If your program uses an eBook, you can purchase the physical textbooks on your own if you would prefer. 

Si tu programa utiliza un libro electrónico, puedes comprar los libros de texto físicos por tu cuenta si así lo prefieres.

What if I don’t have a tablet, laptop, or computer?

The majority of Penn Foster content can be accessed through your phone. In the event certain modules or activities require a larger screen, you can login through the Penn Foster portal on any public access computer or tablet.

Note: Penn Foster does not supply a computer or laptop for your online program.

La mayoría del contenido de Penn Foster se puede acceder a través de tu teléfono. En caso de que ciertos módulos o actividades requieran una pantalla más grande, puedes iniciar sesión a través del portal de Penn Foster en cualquier computadora o tableta de acceso público. 

Nota: Penn Foster no proporciona una computadora portátil o de escritorio para tu programa en línea. 

Am I able to complete schoolwork if I’m not always using the same device?

Yes! You can login using the Username and Password you create at registration on any computer to pick up where you left off. 

¡Sí! Puedes iniciar sesión utilizando el nombre de usuario y la contraseña que creaste al registrarte en cualquier computadora para continuar desde donde lo dejaste.

Can I have access to my course content if I’m not logged into my student account?

Some Penn Foster learning materials and readings are available for download but activities and exams are largely required to be completed online.

Algunos materiales de aprendizaje y lecturas de Penn Foster están disponibles para descargar, pero las actividades y exámenes deben completarse principalmente en línea. 

What happens if I lose internet during a lesson or exam?  Do I have to start over?

In the event you lose internet access your last submitted answer will be where you resume when internet access is restored.

En caso de que pierdas el acceso a Internet, tu última respuesta enviada será el punto en el que continuarás cuando se restaure el acceso a Internet. 

Time Management

How long will this program take?

The length of your program is dependent on the program in which you are enrolled. 

For specific information on your program length, please call 800.840.0457, email guildsupport@pennfoster.edu, or view the information in your Account Preferences in the upper right corner of your student portal.

La duración de tu programa depende del programa en el que estés inscrito. 

Para obtener información específica sobre la duración de tu programa, por favor llama al 800.840.0457, envía un correo electrónico a guildsupport@pennfoster.edu, o consulta la información en tus Preferencias de Cuenta en la esquina superior derecha de tu portal de estudiante. 

Are there deadlines I must follow?

Once you’re enrolled and have completed the initial specified requirement, you are able to continue for the full length of your program, regardless of your eligibility status.

Penn Foster's programs are self-paced, meaning there are no set deadlines to complete your work or exams. 

For specific information on your program length, please call 800.840.0457, email guildsupport@pennfoster.edu, or view the information in your Account Preferences in the upper right corner of your student portal.

Una vez que estés inscrito y hayas completado el requisito inicial especificado, puedes continuar durante toda la duración de tu programa, independientemente de tu estado de elegibilidad. 

Los programas de Penn Foster son de ritmo individual, lo que significa que no hay plazos establecidos para completar tu trabajo o exámenes.

Para obtener información específica sobre la duración de tu programa, por favor llama al 800.840.0457, envía un correo electrónico a guildsupport@pennfoster.edu, o consulta la información en tus Preferencias de Cuenta en la esquina superior derecha de tu portal de estudiante. 

Can I complete work whenever or do I need to attend class at a certain time?

Your program is available to you 24/7.

Tu programa está disponible para ti las 24 horas del día, los 7 días de la semana.

Once I finish my last class, what do I do?

Within 48-72 hours after graduating, you will receive an email from Parchment (congratulations@parchment.com) that provides you with your digital document. Please click the link in the email, create a Parchment account and enjoy your digital document! Additionally, Parchment will ask you to confirm your address for your mailed copy. The mailed copy will be sent to the address on file within 15-20 business days. 

Transcripts are not provided. If you would like a transcript, you would need to request and pay for one. You can do so through your Student Portal in the Forms and Resources section or through parchment.com. Transcripts are $15.

En un plazo de 48 a 72 horas después de graduarte, recibirás un correo electrónico de Parchment (congratulations@parchment.com) que te proporcionará tu documento digital. Por favor, haz clic en el enlace del correo electrónico, crea una cuenta en Parchment y disfruta de tu documento digital. Además, Parchment te pedirá que confirmes tu dirección para tu copia enviada por correo. La copia enviada por correo se enviará a la dirección registrada en un plazo de 15 a 20 días hábiles.

Las transcripciones no se proporcionan automáticamente. Si deseas una transcripción, deberás solicitarla y pagar por ella. Puedes hacerlo a través de tu Portal de Estudiante en la sección de Formularios y Recursos o a través de parchment.com. Las transcripciones tienen un costo de $15. 

What happens if I get fired or leave my employer while I’m enrolled in the program?

Once you’re enrolled and have completed the initial specified requirement, you are able to continue for the full length of your program, regardless of your eligibility status.

For specific information on your program length, please call 800.840.0457, email guildsupport@pennfoster.edu, or view the information in your Account Preferences in the upper right corner of your student portal.

Una vez que estés inscrito y hayas completado el requisito inicial especificado, podrás continuar durante toda la duración de tu programa, independientemente de tu estado de elegibilidad.

Para obtener información específica sobre la duración de tu programa, por favor llama al 800.840.0457, envía un correo electrónico a guildsupport@pennfoster.edu o consulta la información en tus Preferencias de Cuenta en la esquina superior derecha de tu portal de estudiante. 

Academic Support

If I need help, who do I call?

You can reach out to the Penn Foster Team for academic or program support at 800.840.0457 or guildsupport@pennfoster.edu.

Puedes comunicarte con el equipo de Penn Foster para recibir apoyo académico o del programa al 800.840.0457 o a guildsupport@pennfoster.edu.

What if I need help before/after standard hours?

If you need to reach Penn Foster outside of standard hours (9AM ET - 6PM ET, Monday-Friday), you can email us by clicking on the "Help and Support" link located on the left side of your student portal. 

Si necesitas ponerte en contacto con Penn Foster fuera del horario estándar (9AM ET - 6PM ET, de lunes a viernes), puedes enviarnos un correo electrónico haciendo clic en el enlace "Ayuda y Soporte" ubicado en el lado izquierdo de tu portal de estudiante.

What do I do if I don’t receive an email on the first day?

If you do not receive an email on the day you are supposed to begin enrollment, please reach out to Penn Foster at 800.840.0457 or guildsupport@pennfoster.edu. They will assist you by providing your student number and guiding you through the process of creating your account.

Si no recibes un correo electrónico el día en que se supone que debes comenzar la inscripción, por favor ponte en contacto con Penn Foster al 800.840.0457 o a guildsupport@pennfoster.edu. Te ayudarán proporcionándote tu número de estudiante y te guiarán en el proceso de creación de tu cuenta.

Transcripts

High School Only

 

How do I send my transcripts?

The Transcript Request Form provides all the information needed for your former school to send your transcript to Penn Foster. Just fill out the form and submit it to your former school.

El Formulario de Solicitud de Transcripción  proporciona toda la información necesaria para que tu antigua escuela envíe tu transcripción a Penn Foster. Simplemente completa el formulario y entrégalo en tu antigua escuela. 

How long does it take for my transcript to be applied to my program?

Once enrolled, you will receive an email when your official transcript arrives at Penn Foster. You will then receive a second email with the evaluation results once your official transcript has been evaluated. Please allow 7-10 business days (from the date of your enrollment) for your transcript to be processed.

If your official transcript was sent to Penn Foster and you have not received an email within two weeks of being enrolled, please reach out to Penn Foster at 800.840.0457 or guildsupport@pennfoster.edu.

Una vez inscrito, recibirás un correo electrónico cuando tu transcripción oficial llegue a Penn Foster. Luego recibirás un segundo correo electrónico con los resultados de la evaluación una vez que tu transcripción oficial haya sido evaluada. Por favor, permite de 7 a 10 días hábiles (desde la fecha de tu inscripción) para que tu transcripción sea procesada.

Si tu transcripción oficial fue enviada a Penn Foster y no has recibido un correo electrónico dentro de las dos semanas posteriores a tu inscripción, por favor comunícate con Penn Foster al 800.840.0457 o a guildsupport@pennfoster.edu

What is the difference between Unofficial and Official transcripts?

Unofficial transcripts arrive from the student or from a source other than your previous high school. Unofficial transcripts will not be accepted for evaluation of potential transfer credit.

Official transcripts need to be in a sealed envelope sent directly from the high school, through an electronic service or emailed directly from the school's email address.

Las transcripciones no oficiales provienen del estudiante o de una fuente que no sea tu escuela secundaria anterior. Las transcripciones no oficiales no serán aceptadas para la evaluación de créditos de transferencia potenciales. 

Las transcripciones oficiales deben estar en un sobre sellado enviado directamente desde la escuela secundaria, a través de un servicio electrónico o enviadas directamente desde la dirección de correo electrónico de la escuela. 

Will my transcript have any impact on my GPA with Penn Foster?

Your transcript will not have any impact on your GPA with Penn Foster. When you receive transfer credits, they are applied as a ‘TR’. This means that whatever score you previously received will not be counted in your Penn Foster GPA.

Tu transcripción no tendrá ningún impacto en tu GPA con Penn Foster. Cuando recibas créditos de transferencia, estos se aplicarán como 'TR'. Esto significa que la puntuación que hayas recibido previamente no se contará en tu GPA de Penn Foster.

Why did I only receive a few credits? Or no credits at all?

Penn Foster works to award as much credit as possible. We compare course names and content from your transcript to see what can be applied as a transfer credit.

There are a variety of reasons that you may have only received a few credits, or no credits at all. The most common reasons are:

  • Penn Foster cannot accept partial credits. Partial credits may appear if you passed the first semester of a class but not the second.
  • Penn Foster cannot accept failing grades or grades below 60%.
  • Penn Foster cannot accept courses if the curriculum has been modified.
  • Penn Foster cannot accept transcripts if the school does not have the necessary accreditation.
  • Penn Foster may have a different credit ratio than your previous high school.

Even if you didn’t receive all of the credit you were expecting or hoping for, the credits that have been applied put you well on your way to achieving your goal of earning a High School diploma.

Penn Foster trabaja para otorgar la mayor cantidad de créditos posible. Comparamos los nombres de los cursos y el contenido de tu transcripción para ver qué se puede aplicar como crédito de transferencia. 

Hay una variedad de razones por las que es posible que solo hayas recibido unos pocos créditos o ninguno en absoluto. Las razones más comunes son: 

  • Penn Foster no puede aceptar créditos parciales. Los créditos parciales pueden aparecer si pasaste el primer semestre de una clase pero no el segundo. 
  • Penn Foster no puede aceptar calificaciones reprobatorias o calificaciones por debajo del 60%. 
  • Penn Foster no puede aceptar cursos si el plan de estudios ha sido modificado. 
  • Penn Foster no puede aceptar transcripciones si la escuela no tiene la acreditación necesaria. 
  • Penn Foster puede tener una proporción de créditos diferente a la de tu escuela secundaria anterior.
Incluso si no recibiste todos los créditos que esperabas o deseabas, los créditos que se han aplicado te acercan mucho a lograr tu objetivo de obtener un diploma de escuela secundaria. 
Do I need to submit anything else in addition to my transcript?

In most cases, no. Our teams will evaluate your transcript and reach out if they have any questions. If they need something else from you, they will be in touch.

En la mayoría de los casos, no. Nuestros equipos evaluarán tu transcripción y se comunicarán contigo si tienen alguna pregunta. Si necesitan algo más de ti, se pondrán en contacto.

Will Penn Foster accept homeschool transcripts? What is needed?

Yes, Penn Foster accepts homeschool transcripts. If you don’t have a transcript typed up, you can find a template online. The transcript must show the courses taken along with the grades and credits earned for each course. Lastly, the transcript must be signed by the parent/guardian who was administering the curriculum.

Additionally, you will need to send in a nationally recognized timed test score taken at the 9th grade level or above. The California Achievement Test is recommended because you can take it right at home and get the results immediately. Other options include the SAT, ACT, Terra Nova, and Iowa.

Sí, Penn Foster acepta transcripciones de educación en el hogar. Si no tienes una transcripción escrita, puedes encontrar una plantilla en línea. La transcripción debe mostrar los cursos tomados junto con las calificaciones y créditos obtenidos para cada curso. Por último, la transcripción debe estar firmada por el padre/tutor que administraba el plan de estudios. 

Además, deberás enviar un puntaje de una prueba cronometrada reconocida a nivel nacional tomada en el nivel de noveno grado o superior. Se recomienda el Examen de Rendimiento de California porque puedes tomarlo en casa y obtener los resultados de inmediato. Otras opciones incluyen el SAT, ACT, Terra Nova y Iowa. 

Should I wait until my transcript is evaluated before I start my courses?

Don’t wait to get started! We recommend you begin your coursework as soon as you are enrolled; your first few courses are not transferable, so you aren’t impacting anything that may transfer by starting now.

¡No esperes para empezar! Te recomendamos que comiences tus cursos tan pronto como te inscribas; tus primeros cursos no son transferibles, así que no estás afectando nada que pueda transferirse al comenzar ahora. 

Is there a date in which I need to submit my transcript by?

Transcripts can be submitted at any point! We find that most learners prefer to submit their transcripts earlier rather than later to ensure they are awarded as many transfer credits as possible.

¡Las transcripciones se pueden enviar en cualquier momento! Descubrimos que la mayoría de los estudiantes prefieren enviar sus transcripciones más temprano que tarde para garantizar que se les otorguen la mayor cantidad de créditos de transferencia posible.

What happens if the name on my transcript is different than my current name?

If the last name on your transcript is different, Penn Foster will confirm your transcript belongs to you using your first name and date of birth. If your first name or full name is different, we will reach out to request name change documents.

Si el apellido en tu transcripción es diferente, Penn Foster confirmará que la transcripción te pertenece utilizando tu nombre y fecha de nacimiento. Si tu nombre o nombre completo es diferente, nos pondremos en contacto para solicitar documentos de cambio de nombre.

Why did I not receive credit even though I submitted my IEP?

One reason may be that your IEP stated the curriculum you had was modified. Since the curriculum was modified, we are unable to accept any core or academic courses. We are only able to accept non-academic courses.

Una razón puede ser que tu Plan Educativo Individual (IEP, por sus siglas en inglés) indicara que el plan de estudios que tenías estaba modificado. Dado que el plan de estudios estaba modificado, no podemos aceptar ningún curso básico o académico. Solo podemos aceptar cursos no académicos. 

Pharmacy Technician Externship

 

What is an externship?

An externship, sometimes called an internship, is part of your training program and it provides you an opportunity to gain hands-on experience in a real practice setting, such as a pharmacy. It is often a requirement of the training program and is the last course in your program.

Is it paid?

The externship is an unpaid experience. Exceptions may be made for students who are currently working in the field of their study and with approval from their employer.

Will I complete my externship in the store I work at or in a different location?

Your employer will manage placement of extern students and will place you in either your home store or a nearby store based on availability.

How long is the externship?

Students in the Pharmacy Technician program must complete a 160-hour externship.

When and how do I start my externship?

The externship is the last course in your training program. Throughout your program, you will be receiving emails about the externship. Several weeks before the start of your externship, you will be contacted by your externship coordinator, who will help you prepare for your externship.

You can also reach out to your externship coordinator at any time throughout your program with any questions. The externship coordinator information is listed below:

 

Pharmacy Technician Professional

Email: pharmtech@pennfoster.edu

Phone: 800.840.0457

Chat: via the student portal (Help and Support tab)

Link to Appointment Scheduler

Medical Assistant Externship

 

What is an externship?

An externship, sometimes called an internship, is part of your training program and it provides you an opportunity to gain hands-on experience in a real practice setting, such as a medical office or urgent care clinic. It is often a requirement of the training program and is the last course in your program.

Is it paid?

The externship is an unpaid experience. Exceptions may be made for students who are currently working in the field of their study and with approval from their employer.

Will I complete my externship in the store I work at or in a different location?

Your employer will be responsible for coordinating, communicating, and hosting the externship placement.

How long is the externship?

Students in the Medical Assistant program must complete a 160-hour externship.

When and how do I start my externship?

The externship is the last course in your training program. Your didactic courses must be completed with a program average of 70 or higher before starting your externship.

Throughout your program, you will be receiving emails about the externship. Several weeks before the start of your externship, you will be contacted by your employer, who will communicate your host site and preceptor contact information. The externship coordinator at Penn Foster will also be contacting you to help prepare you for the externship.

You can also reach out to your externship coordinator at any time throughout your program with any questions. The externship coordinator information is listed below:

 

MA Program Externship Coordinator

Email: MAGuild@pennfoster.edu

Phone: 800.840.0457

Chat: via the student portal (Help and Support tab)

Link to Appointment Scheduler

Can I be exempt from the externship?

If you already have training or experience as a medical assistant or in a related clinical field, you may be exempt from completing the externship. To find out if your experience qualifies for credit, review and fill out the: Prior Learning Assessment (PLA) form.

Have more questions for us?