You can review your start date by checking your Guild application approval email and/or by logging into your Guild Student Home.

You will receive a Penn Foster enrollment welcome email with a student number and directions on how to create your account. Please wait until you receive this email from Learn@BeMore.PennFoster.com to create your Penn Foster account. 

Note: You will receive this email by the end of the day on your specified enrollment date. 

You will receive an email from Learn@BeMore.PennFoster.com that will include your student number and directions on how to create your account. You will also be provided with information pertaining to your program.  If you do not see your Penn Foster email by the end of the day on your start date, please reach out to guildsupport@pennfoster.edu.

Your student ID number will be provided to you in your enrollment welcome email. You will receive this email by end of day on your specified enrollment date. 

This information will be provided to you in your Penn Foster enrollment welcome email. You will receive this email by end of day on your specified enrollment date.

Within 10 days of your enrollment (including the enrollment date), you will need to complete a specified requirement. Please see your Penn Foster welcome email for detailed information on the specified requirement that needs to be completed. 

As long as you complete this requirement within those 10 days (including the enrollment date) you will stay enrolled for the extent of your program, with potential for extensions.

For specific information on your program length, please call 800.840.0457, email guildsupport@pennfoster.edu, or view the information in your Account Preferences in the upper right corner of your student portal.

If you have questions prior to your first day, please reach out to Guild at 800.985.4027

If your program requires physical textbooks, they will be mailed to you as you progress through your program. You should always update your address for this reason. You can update your address by calling 800.840.0457, emailing guildsupport@pennfoster.edu, or editing your Account Preferences in the upper right corner of your student portal. If your program does not require physical textbooks, all of your materials will be available within your student portal.

If your program uses an eBook, you can purchase the physical textbooks on your own if you would prefer.

The majority of Penn Foster content can be accessed through your phone. In the event certain modules or activities require a larger screen, you can login through the Penn Foster portal on any public access computer or tablet.

Note: Penn Foster does not supply a computer or laptop for your online program.

Yes! You can login using the Username and Password you create at registration on any computer to pick up where you left off. 

Some Penn Foster learning materials and readings are available for download but activities and exams are largely required to be completed online.

In the event you lose internet access your last submitted answer will be where you resume when internet access is restored.

The length of your program is dependent on the program in which you are enrolled. 

For specific information on your program length, please call 800.840.0457, email guildsupport@pennfoster.edu, or view the information in your Account Preferences in the upper right corner of your student portal.

Once you’re enrolled and have completed the initial specified requirement, you are able to continue for the full length of your program, regardless of your eligibility status.

Penn Foster's programs are self-paced, meaning there are no set deadlines to complete your work or exams. 

For specific information on your program length, please call 800.840.0457, email guildsupport@pennfoster.edu, or view the information in your Account Preferences in the upper right corner of your student portal.

Your program is available to you 24/7.

Within 48-72 hours after graduating, you will receive an email from Parchment (congratulations@parchment.com) that provides you with your digital document. Please click the link in the email, create a Parchment account and enjoy your digital document! Additionally, Parchment will ask you to confirm your address for your mailed copy. The mailed copy will be sent to the address on file within 15-20 business days. 

Transcripts are not provided. If you would like a transcript, you would need to request and pay for one. You can do so through your Student Portal in the Forms and Resources section or through parchment.com. Transcripts are $15.

Once you’re enrolled and have completed the initial specified requirement, you are able to continue for the full length of your program, regardless of your eligibility status.

For specific information on your program length, please call 800.840.0457, email guildsupport@pennfoster.edu, or view the information in your Account Preferences in the upper right corner of your student portal.

You can reach out to the Penn Foster Team for academic or program support at 800.840.0457 or guildsupport@pennfoster.edu.

If you need to reach Penn Foster outside of standard hours (9AM ET - 6PM ET, Monday-Friday), you can email us by clicking on the "Help and Support" link located on the left side of your student portal.

If you do not receive an email on the day you are supposed to begin enrollment, please reach out to Penn Foster at 800.840.0457 or guildsupport@pennfoster.edu. They will assist you by providing your student number and guiding you through the process of creating your account.

The Transcript Request Form provides all the information needed for your former school to send your transcript to Penn Foster. Just fill out the form and submit it to your former school.

Once enrolled, you will receive an email when your official transcript arrives at Penn Foster. You will then receive a second email with the evaluation results once your official transcript has been evaluated. Please allow 7-10 business days (from the date of your enrollment) for your transcript to be processed.

If your official transcript was sent to Penn Foster and you have not received an email within two weeks of being enrolled, please reach out to Penn Foster at 800.840.0457 or guildsupport@pennfoster.edu.

Unofficial transcripts arrive from the student or from a source other than your previous high school. Unofficial transcripts will not be accepted for evaluation of potential transfer credit.

Official transcripts need to be in a sealed envelope sent directly from the high school, through an electronic service or emailed directly from the school's email address.

Your transcript will not have any impact on your GPA with Penn Foster. When you receive transfer credits, they are applied as a ‘TR’. This means that whatever score you previously received will not be counted in your Penn Foster GPA.

Penn Foster works to award as much credit as possible. We compare course names and content from your transcript to see what can be applied as a transfer credit.

There are a variety of reasons that you may have only received a few credits, or no credits at all. The most common reasons are:

• Penn Foster cannot accept partial credits. Partial credits may appear if you passed the first semester of a class but not the second.
• Penn Foster cannot accept failing grades or grades below 60%.
• Penn Foster cannot accept courses if the curriculum has been modified.
• Penn Foster cannot accept transcripts if the school does not have the necessary accreditation.
• Penn Foster may have a different credit ratio than your previous high school.

Even if you didn’t receive all of the credit you were expecting or hoping for, the credits that have been applied put you well on your way to achieving your goal of earning a High School diploma.

In most cases, no. Our teams will evaluate your transcript and reach out if they have any questions. If they need something else from you, they will be in touch.

Yes, Penn Foster accepts homeschool transcripts. If you don’t have a transcript typed up, you can find a template online. The transcript must show the courses taken along with the grades and credits earned for each course. Lastly, the transcript must be signed by the parent/guardian who was administering the curriculum.

Additionally, you will need to send in a nationally recognized timed test score taken at the 9th grade level or above. The California Achievement Test is recommended because you can take it right at home and get the results immediately. Other options include the SAT, ACT, Terra Nova, and Iowa.

Don’t wait to get started! We recommend you begin your coursework as soon as you are enrolled; your first few courses are not transferable, so you aren’t impacting anything that may transfer by starting now.

Transcripts can be submitted at any point! We find that most learners prefer to submit their transcripts earlier rather than later to ensure they are awarded as many transfer credits as possible.

If the last name on your transcript is different, Penn Foster will confirm your transcript belongs to you using your first name and date of birth. If your first name or full name is different, we will reach out to request name change documents.

One reason may be that your IEP stated the curriculum you had was modified. Since the curriculum was modified, we are unable to accept any core or academic courses. We are only able to accept non-academic courses.

An externship, sometimes called an internship, is part of your training program and it provides you an opportunity to gain hands-on experience in a real practice setting, such as a medical office or urgent care clinic. It is sometimes a requirement of the training program and is the last course in your program. Be sure to confirm with your employer if your externship is optional or required.

*If you reside in South Carolina, the externship is required. Please be sure to opt-in when prompted or inquire about how to be exempt.

The externship is an unpaid experience. Exceptions may be made for students who are currently working in the field of their study and with approval from their employer.

Your employer will manage placement of extern students and will place you in either your home store or a nearby store based on availability.

Please first confirm with your employer if your externship is optional or required.

If your externship is required, you would need to complete a 100-hour externship.

*If you reside in South Carolina, the externship is required. Please be sure to opt-in when prompted or inquire about how to be exempt.

The externship is the last course in your training program. Your didactic courses must be completed with a program average of 70 or higher before starting your externship.

Please first confirm with your employer if your externship is optional or required.

If your externship is required, or once you opt-in to complete your externship when prompted, you will be contacted by your employer and the externship coordinator at Penn Foster to help prepare you for the externship.

You can also reach out to your externship coordinator at any time throughout your program with any questions. The externship coordinator information is listed below:

MA Program Externship Coordinator Email: MAGuild@pennfoster.edu
Phone: 800.840.0457
Chat: via the student portal (Help and Support tab)

Link to Appointment Scheduler

*If you reside in South Carolina, the externship is required. Please be sure to opt-in when prompted or inquire about how to be exempt.

An externship, sometimes called an internship, is part of your training program and it provides you an opportunity to gain hands-on experience in a real practice setting, such as a medical office or urgent care clinic. It is sometimes a requirement of the training program and is the last course in your program. Be sure to confirm with your employer if your externship is optional or required.

*If you reside in South Carolina, the externship is required. Please be sure to opt-in when prompted or inquire about how to be exempt.

The externship is an unpaid experience. Exceptions may be made for students who are currently working in the field of their study and with approval from their employer.

Your employer will be responsible for coordinating, communicating, and hosting the externship placement.

Please first confirm with your employer if your externship is optional or required.

If your externship is required, you would need to complete a 100-hour externship.

*If you reside in South Carolina, the externship is required. Please be sure to opt-in when prompted or inquire about how to be exempt.

The externship is the last course in your training program. Your didactic courses must be completed with a program average of 70 or higher before starting your externship.

Please first confirm with your employer if your externship is optional or required.

If your externship is required, or once you opt-in to complete your externship when prompted, you will be contacted by your employer and the externship coordinator at Penn Foster to help prepare you for the externship.

You can also reach out to your externship coordinator at any time throughout your program with any questions. The externship coordinator information is listed below:

MA Program Externship Coordinator Email: MAGuild@pennfoster.edu
Phone: 800.840.0457
Chat: via the student portal (Help and Support tab)

Link to Appointment Scheduler

*If you reside in South Carolina, the externship is required. Please be sure to opt-in when prompted or inquire about how to be exempt.

Please first confirm with your employer if your externship is optional or required.

If your externship is required, and you already have training or experience as a medical assistant or in a related clinical field, you may be exempt from completing the externship. To find out if your experience qualifies for credit, review and fill out the: Prior Learning Assessment (PLA) form.

*If you reside in South Carolina, the externship is required. Please be sure to opt-in when prompted or inquire above about how to be exempt.