Upon completion of the program, students will be able to:

• Demonstrate proficiency in analytical and quantitative problem-solving
• Demonstrate computer and information literacy
• Recognize laws and regulations regarding HIPAA and confidentiality in electronic health records
• Identify basic medical terminology, anatomy, and physiology
• Explain basic pharmacology
• Describe basic medical administrative tasks using electronic medical record software

• Explain the role, responsibilities, scope of practice, standards of care, and credentials of medical assistants
• Using correct terminology, differentiate among the structures and their functions within the six levels of structural organization of the human body
• Identify etiology, processes, symptoms, and treatments for common diseases
• Apply ethical standards and legal responsibilities, including those related to the confidentiality of personal health information, to patient care
• Describe basic medical administrative tasks using electronic medical record software
• Perform clinical and laboratory procedures applicable to the role of a medical assistant in medical office and laboratory settings
• Perform administrative duties applicable to the role of a medical assistant in medical office and laboratory settings

• Apply CPT, ICD-10, and HCPCS coding guidelines to identify diagnoses, procedures, and patient medical records
• Identify the procedures for patient record retrieval and reimbursement
• Explain the role of a medical coder as a liaison between the health clinician and billing offices
• Apply computer and information literacy skills using electronic health records software
• Identify terms, facts, methods, procedures, concepts, theories, principles, and processes within medical billing and coding scenarios
• Classify relationships among data and items within medical billing and coding scenarios
• Recognize laws and theories, including issues relating to ethics and confidentiality
• Calculate solutions to mathematical problems related to reimbursement and medical mathematics
• Interpret information to make proper coding decisions
• Review basic written and workplace communication skills

• Demonstrate knowledge and skills in areas of science relevant to the pharmacy technician’s role, including anatomy/physiology and pharmacology
• Compare and contrast the roles of pharmacists and pharmacy technicians in ensuring pharmacy department compliance with professional standards and relevant legal, regulatory, formulary, contractual, and safety requirements
• Describe the steps, skills, and knowledge needed to prepare medications requiring compounding of sterile products, chemotherapy/hazardous products, and nonsterile products
• Apply standard procedures used when compounding nonsterile products
• Explain patient- and medication-safety practices in all aspects of the pharmacy technician’s roles
• Demonstrate knowledge of quality assurance practices for pharmaceuticals, durable and nondurable medical equipment, devices, and supplies
• Apply the steps in the medication order entry and fill process and interpret medication orders
• Demonstrate knowledge of accepted procedures in purchasing pharmaceuticals, devices, and supplies
• Describe the steps needed to initiate, verify, and assist in the adjudication of billing for pharmacy services and goods, and collecting payment for these services
• Describe the use of current technology in the healthcare environment to ensure the safety and accuracy of medication dispensing
• Explain the skills and strategies needed for professional and appropriate personal behavior and interpersonal communication

• Identify the roles and job duties performed by a typical physical therapist aide and the personal qualities held by successful aides.
• Demonstrate understanding of the importance of and techniques used in good customer service and effective communication between the aide, the physical therapist, and the patient.
• Show understanding of common physical therapy techniques, including the use of heat and cold modalities, and their effects on the body.
• Use appropriate medical terminology related to body systems and physical disorders in order to communicate accurately with patients and colleagues.
• Show understanding of the importance of a safe health care environment, including potential hazards and fall prevention, and the aide’s role in maintaining a clean, safe workplace.

Upon completion of the program, students will be able to: 

• Understand how fitness affects physical and mental well-being, assess current fitness, plan goals, and recognize opportunities in the fitness field
• Understand how medical terms build meaning by combining word parts, with a focus on exercise science terminology
• Identify major organs and their functions within each system
• Understand how nutrients fit into a healthy eating plan, and distinguish the ingredients needed to prepare healthy and specialized menus
• Identify muscle structures and their roles in movement, and understand the physiology of muscle contraction and the importance of attaining good posture
• Recognize the structures of the pulmonary circuit and understand the design of cardiorespiratory exercise programs
• Understand the benefits and safety concerns of resistance training, and identify exercise routines for functional training
• Identify the structures of the upper and lower body, and identify programs and exercises to enhance upper- and lower-body fitness
• Recognize the benefits of increased flexibility, ascertain the components of safe training, and know how to minimize stress
• Understand how to determine short- and long-term fitness goals, design programs, track progress, and promote lifetime fitness
• Identify common risks and signs of disease, know how to obtain and use screening data, and understand how to supply exercise information for people with health conditions
• Recognize how to keep clients motivated and avoid liability issues

• Possess effective written and interpersonal communication skills
• Demonstrate a high level of inquiry, analytical, and problem-solving skills
• Exhibit effective quantitative skills
• Display computer and information literacy skills

• Front desk procedures, including basic veterinary medical record keeping procedures and invoicing skills
• Basic animal kennel and bedding, examination room, hospital facility, and surgical suite cleaning techniques

• Effective client communication skills including professional written and electronic communication techniques
• Ethical and professional conduct regulations
• Basic office procedures and personnel comprehension

• Drug recognition techniques
• Effective medication and inventory control strategies
• Vaccine protocol procedures

• Effective patient restraint strategies
• Basic procedures including determining and recording temperature, pulse, respiration, body condition score, and weight
• External parasite identification including mites, lice, fleas, and ticks 
• AKC dog breeds and CTA cat breeds recognition

• Basic safety methods including normal and abnormal animal behavior
• Routine record-keeping and hospital patient observation methods 
• Common disease and medical condition comprehension
• Restraint strategies for fluid therapy patients

• Surgical preparation methods
• Facility and equipment cleanliness strategies
• Basic surgical practices including an understanding of surgical equipment, surgical instrument cleaning and care, and proper disposal methods

• Laboratory assistance methods
• Record keeping procedures including ensuring all laboratory results are accurately recorded, laboratory supplies and stocked, and laboratory reports are filed

• Diagnostic radiograph and ultrasound measures

• Demonstrate effective written and interpersonal communication skills
• Demonstrate a high level of inquiry, analytical, and problem-solving skills
• Demonstrate effective quantitative skills
• Demonstrate computer and information literacy
• Demonstrate an understanding of the liberal arts, natural sciences, and social sciences
• Demonstrate an understanding of the principles and processes involved in various functional areas and the need for collaboration among the different functions
• Complete the accounting cycle and create and analyze financial statements to ensure that they are accurate and comply with Generally Accepted Accounting Procedures.
• Explain the key issues of internal control of cash in balance and cash flow statements and external financial reporting
• Create, organize, and maintain financial records
• Discuss and apply ethical and legal standards to the business environment
• Demonstrate an understanding of economic and financial markets and the business economy
• Demonstrate how to assess financial data and make best-practices recommendations to management

• Demonstrate an understanding of the basic theories, principles and processes involved in various functional areas.
• Complete the accounting cycle and create and analyze financial statements to ensure that they are accurate and comply with Generally Accepted Accounting Procedures.
• Explain the key issues of internal control of cash in balance and cash flow statements and external financial reporting
• Create, organize, and maintain financial records
• Demonstrate how to assess financial operations and make best-practices recommendations to management

• Understand the Penn Foster distance learning process, the materials used in the program, successful study skills and techniques, individual life goals and steps needed to fulfill them, similarities between personal financial goals and business goals, the basics of setting up a budget and starting up and maintaining a business
• Discuss the various functions of business including competition, economics, accounting, technology and information systems, marketing, management through the phases of starting and growing a business, and management of financial and human resources along with the ethical and social responsibilities of business
• Discuss both the business environment and the manager's role in decision making, planning, organizing, leading, controlling, and developing an ethical perspective
• Demonstrate understanding of basic mathematical operations including percentages, discounts, interest, present worth, sinking funds, installment buying, pricing, depreciation, investments, insurance, use of symbols and their applications, equations and formulas, and the importance of statistics
• Compose professional documents using word processing, spreadsheet, and presentation software, and integrate the applications
• Explain the principles of financial accounting including analyzing transactions, completing the accounting cycle, merchandising businesses, inventories, assets, liabilities, stocks, bonds and cash flow
• Explain the law of supply and demand, cost of living, monetary systems, international factors, and short run economic fluctuations
• Discuss managerial accounting including budgeting and performance evaluation, decentralized operations; differential analysis, product pricing, capital investment analysis, and cost activities
• Discuss the dynamic interaction of personnel functions with each other and with the objectives of an organization
• Demonstrate methods of organizing material for a professional setting by composing business memos, emails, outlines, reports, and proposals using the ABC method
• Discuss the legal environment of business, including American court practice and procedure, torts, employment law, international law; environmental law, and contract law

• Demonstrate effective written and interpersonal communication skills.
• Demonstrate a high level of inquiry, analytical, and problem-solving skills.
• Demonstrate effective quantitative skills.
• Demonstrate computer and information literacy.
• Demonstrate an understanding of the liberal arts, natural sciences, and social sciences.
• Demonstrate an understanding of the principles and processes involved in the functional areas and the need for collaboration among the different functions.
• Discuss the management function and its application to the business organization.
• Understand the steps of the accounting cycle and utilize financial document information as a management planning tool.
• Discuss and apply ethical and legal standards to the business environment.
• Demonstrate an understanding of economics and the business economy.
• Discuss the fundamentals of human resources as they relate to the business environment .
• Describe the basic components, development, implementation, and maintenance of a total compensation package.
• Describe the legally required social insurance programs for employees in the United States, the difference between group and individual insurance, and the requirements for qualified pension plans.
• Discuss the interaction between organized labor unions and company management pertaining to rights and responsibilities, negotiations, and collective bargaining.
• Explain accepted theories regarding training and the management of the training function in organizations; identify successful and unsuccessful training practices.

• Discuss features, founders, and benefits of various management perspectives, skills required by managers, and the need for an ethical business structure and a diverse business environment
• Explain specific responsibilities of and skills needed for human resource management (HRM), types of illegal discrimination, and techniques to conduct successful interviews and choose prospective employees appropriately
• Demonstrate methods of organizing material for a professional setting, by composing business memos, emails, outlines, reports, and proposals using the ABC method
• Discuss the features and examples of various compensation strategies, calculate appropriate pay increases, and analyze features of total compensation
• Explain accepted theories regarding training and the management of the training function in organizations, and identify successful and unsuccessful training practices
• Describe the legally required social insurance programs for employees in the United States, the difference between group and individual insurance; the requirements for qualified pension plans and evaluate benefit packages to determine comprehensive plan coverage
• Explain the features of labor organizations, the effects of labor unions on employees and businesses, and how labor organizations fit into the business structure of the United States

• Develop the skills necessary to start your own online business
• Demonstrate proficiency with a variety of computer and web‐based business applications
• Identify methods of individual and business marketing using the web and traditional means
• Develop effective strategies for building and managing a successful freelance career
• Discuss the elements, variables, and lifecycle of a contract and the roles and responsibilities of the signatories
• Describe how to use online and traditional job search tools and resources to locate and secure work

• Identify ways to use Penn Foster’s helpful services and academic resources
• Recognize the qualities and skills required of a successful entrepreneur
• Describe the procedures and practices associated with traditional payroll management
• Summarize the basic methods used to track employee hours and compensation
• Explain how to process deductions and calculate taxes
• Describe how to perform calculations and file forms associated with payroll taxes and distribute employee compensation
• Summarize procedures, equipment, and forms used in the payroll accounting process
• Describe documents vital to the payroll function and how to use and maintain them
• Recognize various payroll measurements and issues associated with payroll outsourcing

Upon completion of the program, students will be able to:

• List technology careers and recognize the interpersonal and business skills necessary to succeed as an IT support specialist
• Identify the tools and test equipment associated with IT support activities, know how hardware and software work together in the operation of a PC, and outline the process for assembling a personal computer
• Identify different types of removable media devices, name the physical components of a hard drive and know the function of each, as well as know how to maintain disks and systems
• Identify electrical terms and symbols, and describe how to recognize a failed power supply and how to replace it, as well as describe a multimeter and its functions
• Identify various operating systems along with their characteristics, features, discuss the processes required to install hardware and software using WindowsⓇ and MacⓇ operating systems
• Identify different types of system boards, list the physical components of memory, and describe how memory is accessed
• Describe how to solve basic computer problems, define the differences between a virus, worm, and a Trojan horse, and identify the types of threats against a computer system
• Describe how PCs communicate, identify the typical input/output devices encountered in a computer system, and describe the process of configuring routers, switches, as well as static and dynamic routing schemes

• Demonstrate the ability to create programs following basic problem solving principles and guidelines common to all programming languages
• Demonstrate the ability to create and integrate documents using word processing, spreadsheet, and presentation software applications
• Demonstrate an understanding of communication systems used by computers to form networks; identify different networking implementation strategies and technologies available
• Demonstrate the ability to create and maintain a database and how the collected data can be deployed
• Demonstrate an understanding of the system development cycle and the role of the systems analyst in developing business applications
• Demonstrate a high level of inquiry, analytical and problem-solving skills
• Demonstrate effective written and interpersonal communication skills
• Demonstrate a high level of inquiry, analytical, and problem-solving skills
• Demonstrate effective quantitative skills
• Demonstrate computer and information literacy
• Demonstrate an understanding of the liberal arts, natural sciences, and social sciences

• Treat others with honesty, fairness, and respect
• Display responsible behaviors at work
• Work effectively with those who have diverse backgrounds
• Actively look for ways to identify market demands and meet customer or client needs
• Demonstrate the ability to work effectively with others
• Maintain open lines of communication with others and communicating effectively
• Plan and prioritize work to manage time effectively and accomplish assigned tasks
• Demonstrate the ability to apply critical thinking skills to solve problems by generating, evaluating, and implementing solutions
• Display the capability to adapt to new, different, or changing requirements
• Select, use, and maintain tools and technology to facilitate work activity

• Demonstrate effective written and interpersonal communication skills
• Demonstrate a high level of inquiry, analytical, and problem-solving skills
• Demonstrate effective quantitative skills
• Demonstrate computer and information literacy
• Demonstrate an understanding of the liberal arts, natural sciences, and social sciences
• Discuss the legal system in the United States, including the origins and history of the law, the development of common law, statutory law, constitutional law and how this affects the criminal justice system
• Analyze the substantive and procedural operations of the criminal justice system with focus on the prosecutorial, judicial, and defense functions
• Evaluate issues of justice, professionalism and ethics within law enforcement, the courts, and the private sector security industry
• Examine the external and internal factors that control the dynamics of law enforcement from the police, prosecution, and defense perspectives as they apply to ethical, moral, and legal applications
• Discuss the origins and development of the law of search and seizure on the federal and state levels, the ethical and legal issues surrounding the exclusionary rule as it impacts the Fourth and Fifth Amendments, and the workings of an adversarial system of justice
• Discuss the principles of criminal responsibility and the requirement of culpable mental states, the various defenses used to negate or to mitigate criminal liability, victims' interaction with the criminal justice system, and the prevailing theories and philosophies for criminal punishment including restitution, retribution, rehabilitation.
• Discuss and compare recognized biological, psychological, and sociological theories about the causes of criminal behavior and the types of criminal behavior and methods for predicting future crime.
• Analyze the management and organizational components in the modern police organization and the various methods and theories of policing, including reactive, proactive, problem-solving, community policing.

• Demonstrate 21st century skills such as the ability to use technology to complete learning tasks and to communicate effectively
• Use critical thinking and reasoning skills to complete learning tasks in English Language Arts courses
• Use declarative knowledge and demonstrate understanding to complete learning tasks in English Language Art courses
• Use critical thinking and reasoning skills to complete learning tasks in science courses
• Use declarative knowledge and demonstrate understanding to complete learning tasks in science courses
• Use critical thinking and reasoning skills to complete learning tasks in math courses
• Use declarative knowledge and demonstrate understanding to complete learning tasks in math courses
• Use critical thinking and reasoning skills to complete learning tasks in social studies courses
• Use declarative knowledge and demonstrate understanding to complete learning tasks in social studies courses
• Apply fundamental mathematical skills to solve real world problems
• Utilize writing skills to complete writing assessments
• Demonstrate the ability to complete entry level lessons from Penn Foster career modules, academic level electives, or general level electives

• Customer service
• Safety procedures
• Foundations of electricity, electronics, circuits, and gas
• Installation of clothes washers and dryers; ovens, ranges, and cooktops; dishwashers; microwaves; and sealed refrigerators and freezers
• Appliance diagnostics and repair

• Outline design techniques and principles in the production and interpretation of basic blueprints and architectural drawings to follow specifications and meet the needs of clients
• Describe composition and usage of construction materials and the processes and tools required for assembly
• List measurement methods and mathematical processes necessary to prepare and implement construction-related projects
• Determine quantities and sizes of construction materials and their related installation processes by applying formulas
• Recall established rules and regulations related to the workplace and project requirements
• Recognize how to solve problems by adjusting project plans including types and installation methods of materials and related equipment

• Recognize the role of a diesel repair technician and the many exciting career opportunities available to skilled technicians
• Identify the various procedures used in the inspection and rebuilding of a typical diesel engine
• Recognize the basic operation and repair of heavy-duty truck steering and suspension systems, along with service and repair of vehicle wheels and tires
• Identify the operation of hydraulic and pneumatic braking devices and control systems, the interpretation of fault-indication messages, and the troubleshooting of brake system problems
• Describe the operation and repair procedures for common heavy-duty truck drivelines, automatic transmissions, and manual transmissions and clutch systems

• Explain mathematical processes and use of formulas necessary for design, evaluation, and installation of HVACR systems
• Identify basic concepts in electricity, electrical circuits, electronics, and gas components in appliances and how to work with them safely
• Recognize safety procedures and established regulations related to workplace and job requirements
• Identify drawings, technical diagrams, and specification charts required for installation and repair of HVACR systems
• Define theories and processes for evaluating and installing electrical systems and controls
• List procedures for installing, inspecting, testing, repairing, and maintaining HVACR systems
• Recognize procedures for following government regulations regarding the conservation, recovery, and recycling of refrigerants

• Discuss licensing requirements, local building codes, and the need for inspections
• Draw and follow blueprints and building plans to meet the needs of clients
• Understand procedures for measuring, cutting, and shaping wood, plastic, and other materials
• Understand procedures for constructing building frameworks, including walls, floors, and doorframes
• Describe methods for waterproofing and insulating old foundation walls
• Describe the components of the main electrical panel and calculate the placement of outlets in a room
• Understand the principal plumbing considerations in remodeling old houses and the operating principles of various heating systems
• Identify the most common considerations for remodeling a bathroom, including the importance of proper venting and common types of lighting, fixtures, and floor coverings

• Explain how to identify, create, and duplicate keys.
• Differentiate types of locks and the common methods and tools used to open locks without keys.
• Recognize the components of a common mechanical safe lock and the procedures used to dial open, service, and change combinations.
• Describe home security and the role of the home security technician.
• Explain the components that make up an access control system and how choose components to fit the needs of the system.
• Identify installation options for closed circuit TV and other detection and monitoring systems.

• Identify the skills needed to use plumbing tools on the common types of plumbing and piping systems, as well as the applicable codes, standards, and licensing procedures
• List how to select and use the proper tools for various tasks, perform computations, interpret architectural drawings, disinfect water, use plumbing valves and meters, and differentiate the installation procedures for the types of heating systems
• Describe the basics of plumbing system design, calculating required pipe lengths and system dimensions, scheduling work, installing DWV and supply piping, system testing, and doing finish work
• Outline how to remove old fixtures, choose and install new fixtures, and repair fixtures
• Explain the fundamentals of drawings and fluid-power diagrams and the assembly of piping and accessories
• Identify the local, state, and national codes required for compliance in the design, installation, and repair of plumbing systems

• Recognize formulas and their applications to determine quantities and sizes of materials required and their installation processes
• Describe measurement methods and mathematical processes necessary for the preparation and implementation of electrical related projects
• Outline regulations and procedures related to workplace safety
• Explain how to interpret basic electrical blueprints and technical drawings to follow the required specifications of electrical projects
• Explain the composition and usage of materials and processes required for electrical system installations and repairs
• Identify procedures for evaluating and diagnostic testing of electrical components and circuits
• Identify how to apply and comply with the National Electrical Code

• Understand the role of a small engine technician and the career opportunities in the outdoor power equipment field
• Describe the basic operation of small engines and identify the parts of a typical small engine
• Describe the theory and operation of the electrical systems of a small engine, including the operation of the ignition system
• Describe how to disassemble, rebuild, and reassemble a typical two-stroke and four-stroke engine
• Identify the types of drive trains found in outdoor power equipment and summarize how to service lawn and riding mowers as well as garden tractors
• Identify the typical troubleshooting and repair procedures for the most common types of outdoor power equipment

• Understand how to gather data on water and soil quality, disease, insect damage to trees and other plants, and conditions that may pose a fire hazard
• Recognize how to locate property lines and evaluate forested areas to determine the species, quality, and amount of standing timber
• Characterize the habits and behaviors of wildlife
• Identify how to maintain trails, campsites, and other recreational facilities
• Understand how to patrol forest areas and enforce environmental protection regulations
• Recognize how to communicate with foresters, scientists, and sometimes the public about ongoing forestry and conservation activities
• Recognize how to suppress forest fires with fire control activities
• Understand how to train other forestry workers and coordinate detection programs

• Demonstrate an understanding of the liberal arts, natural sciences, and social sciences
• Recognize the work habits and characteristics that are demonstrated by successful technicians, including the codes and standards that technicians must know
• Read and interpret various types of technical drawings, including those used in engineering applications, and understand the basics of computer-aided design (CAD)
• Develop engineering graphics, utilizing orthographic projections, dimensioning, sectioning, tolerance, and threads
• Identify the basic terminology, theories, and applications relating to electricity and electronics, including the components and operation of electrical and electronic systems
• Identify various types of electric motors and describe how they are controlled; list the steps to use when troubleshooting electric motors and controllers
• Explain the methods, laws, and procedures used in engineering mechanics, including the branches of statics, dynamics, kinematics, and kinetics
• Identify manufacturing systems and processes, and recognize different materials used in manufacturing and engineering applications
• Describe total quality management (TQM), materials and inventory management, inspection plans, measuring tools that collect quality data, and various statistical process control methods
• List the steps and materials used in the tool design process, including the design of workholding devices, jigs, presses, dies, and gages
• Understand the fundamentals of designing machine elements, including developing an awareness of procedures and materials, identifying how forces and stresses affect materials, and recognizing machine components
• Demonstrate common technical skills employed by engineers, such as the use of manufacturing processing equipment, measuring devices and quality control equipment, and skills in the testing of materials

• Demonstrate effective written and interpersonal communication skills
• Demonstrate a high level of inquiry, analytical, and problem-solving skills
• Demonstrate effective quantitative skills
• Demonstrate proficient computer and information literacy skills
• Demonstrate an understanding of the liberal arts, natural sciences, and social sciences
• Recognize appropriate techniques for administering and evaluating construction contracts, documents, and codes
• Estimate costs and quantities, and determine how to evaluate materials for construction projects
• Demonstrate the methods of surveying measurements and perform calculations to determine the strength of various construction materials
• Develop and interpret various types of engineering drawings used in the construction field, including computer-aided design (CAD)
• Describe types of materials and management and building practices used in the construction industry
• Interpret and identify nationally accepted code requirements and industry standards necessary for application of construction materials