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Guide to Penn Foster's Digital Credential Delivery Platform

Step-by-Step Guide

Download the guide to learn how to access any learners' digital transcript.

Video Tutorial

Watch the video to learn how to access any learners' digital diploma.

Frequently Asked Questions

Find answers to the many different types of questions regarding Penn Foster program completion.

How will diplomas be delivered?

Parchment will send an email with a link to a digital diploma within 72 hours of program completion. Parchment will also mail a printed diploma approximately 4 weeks after learner completion at no cost.

Official digital transcripts will be emailed within 10 days of program completion, free of charge. Printed transcripts can be requested for a small fee.

How will official transcripts be delivered?

Official (digital) transcripts will be emailed to the address provided by your organization within 10 business days of a learner's program completion. The transcript will be delivered by Parchment through a link that expires after 30 days. To access the transcript, you must download the PDF through the emailed link within 30 days.

If you do not receive an email or are not able to access the link within 30 days, please reach out to Penn Foster Support.

Is accessing transcripts different from how we are receiving diplomas?

Yes, diplomas are sent within 48 hours of completion and are stored within your Parchment Award account. Transcripts will be sent via secured link but must be downloaded and stored within your internal files. They will NOT be in your Parchment Award account – Parchment Award is for diplomas only. If the transcript is not downloaded within 30 days, the link for the transcript will expire.

Are digital transcripts considered official?

Yes. Digital transcript is only verified as official online. Printing from the downloaded digital version will not include a watermark and will not be accepted as an official transcript.

To print an official transcript, you (or a learner) may request a printed transcript at www.parchment.com. 

Will I still receive a printed transcript for free?

No, all transcripts will be sent digitally upon student completion, free of charge. Printed transcripts can be ordered at Parchment.com for a small fee.

What if a shipping address has changed?

The opportunity to change a shipping address is available up to 72 hours after program completion. After 72 hours, the physical diploma will be mailed to the address on file.

How do I access Parchment for digital diplomas?

If there is no valid email address on file, Parchment will not send login instructions to access digital credentials and they will not send the official digital transcript. A printed diploma will still be mailed 3 -4 weeks after completion. To update an email address, please contact support.

When are official transcripts delivered?

Official transcripts following program completion are emailed by Parchment within 10 business days of program completion.

What email will the transcript be sent to?

Transcripts will be sent to the email address associated with your specific location. This was likely provided when we implemented Parchment Award. If you have not provided this email address, please reach out to client support or your Client Success Manager.  

What if an email from Parchment is not sent?

If there is no valid email address on file, Parchment will not send login instructions to  access digital credentials. A printed diploma will still be mailed 3-4 weeks after completion. To update an email address, please contact support.