Patient Service Representative Pathway Program

Train outplaced and incumbent employees with an accelerated Patient Service Representative training program that prepares workers for coordinating patient admission within 1-3 months.

Program Overview

Penn Foster’s online Patient Service Representative pathway training program will prepare learners to coordinate activities related to the admission of patients, including registering patients and obtaining and verifying pertinent information, such as demographic, social, and financial data.

Students will learn how to effectively obtain and communicate consent and legal forms, including Advance Directives and Patient Rights documents, and will gain current knowledge of insurance coverage, regulatory compliance, and claims errors, and be able to communicate benefits and financial responsibility to patients.

Additionally, learners will be prepared to act as a liaison between the patient and the patient healthcare team by scheduling appointments and treatment plans and coordinating clinical placement based on open beds to expedite patient care and flow.

This program will prepare learners for roles such as Patient Service Representative, Patient Advocate, Patient Access Representative, Patient Registrar, and Registration Coordinator.

The pathway curriculum can be customized to the needs of your organization.*

Average Completion Time: 1-3 Months

Skills & Features

Skills Covered:

  • Patient communication and customer service skills
  • Patient confidentiality and HIPAA
  • Computer and administrative skills
  • Medical terminology
  • Use of electronic medical records systems
  • Understanding of medical billing, reimbursements, and insurance procedures


  • Delivered on the PFx learning platform which provides engaging and interactive learning materials, including cutting-edge simulations, recorded demonstrations, live sessions, and more
  • Career pathway programs include wraparound learner support, access to instructors and coaches, ensuring your students successfully progress through training.
*Customization options based upon quantity of learners