When additional support is needed, Teaching Assistants are on the front line to handle email and phone inquiries. We also have credentialed and licensed Instructors who ensure academic integrity and course rigor. These Instructors host opt-in webinars and create skill-based videos on challenging topics. When onsite support is required, Penn Foster will deploy staff to promote the program, provide career exploration, and in-classroom facilitation.
In addition to learner initiated support, we also proactively communicate to our learners through a series of automated messages. These messages are triggered based on events, milestones, and risk indicators as learners onboard, progress, and complete their program.
