on demand support

On Demand Help

Penn Foster has created a robust knowledge base to provide self-service access to frequently asked questions and program specific information. This on demand help can be searched directly at any time by the learner while they are studying on the Learner Portal.
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Experienced Faculty

When additional support is needed, Teaching Assistants are on the front line to handle email and phone inquiries. We also have credentialed and licensed Instructors who ensure academic integrity and course rigor. These Instructors host opt-in webinars and create skill-based videos on challenging topics. When onsite support is required, Penn Foster will deploy staff to promote the program, provide career exploration, and in-classroom facilitation.  

lifecycle

Triggered Communications

In addition to learner initiated support, we also proactively communicate to our learners through a series of automated messages. These messages are triggered based on events, milestones, and risk indicators as learners onboard, progress, and complete their program.   

 

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coaching

Success Coaches 

Our Enterprise Success Coaches develop relationships with learners to promote academic progression, retention and confidence. New learners are assigned a coach who welcomes them to the program and provides proactive outreach, as guided by advanced learner analytics, throughout their educational journey at Penn Foster.
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Peer-to-Peer Community

Our learners have access to a connected online community that gives each learner a sense of belonging within the overall Penn Foster community. Learners may engage with each other at-large or within program-based spaces. In addition, learners have access to private virtual spaces to connect with others within their organization.

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This custom module uses Font Awesome Icons, which are super easy.

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This custom module uses Font Awesome Icons, which are super easy.

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This custom module uses Font Awesome Icons, which are super easy.

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This custom module uses Font Awesome Icons, which are super easy.

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01

This custom module uses Font Awesome Icons, which are super easy.

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01

This custom module uses Font Awesome Icons, which are super easy.

Learn More